Roy Drake is the CEO of SERVPRO of Belmont/San Carlos, San Leandro and Stockton. He has been in the cleaning and restoration industry since the late 1990’s and has owned and operated his SERVPRO franchises since 2006. Roy is Master Certified in the IICRC with more than ten certifications. He leads his team of highly qualified professionals with a "Lead from wherever he's needed" attitude. You will often find Roy on the scene pitching in working alongside our technicians at a fire, mold or water loss.
Manny is our Production Operations Manager and Commercial Large Loss Manager. He is our leader on the ground and is responsible for the training of all of our technicians. Manny is the heartbeat of SERVPRO and commands a fierce loyalty from anyone who has ever worked with him. That loyalty stems from his overall professionalism and attention to detail. Manny began his career in the remediation industry in 2001. He joined SERVPRO in 2008. He has since earned more than five IICRC certifications in water, fire and other disciplines.
John (Jay) Rollefstad
Jay is our Senior Production Manager; he specializes in water and mold remediation. Jay and his team of Water and Mold remediation specialist are without peer in Northern California. Under Jay's tutelage they have mastered effective water and mold remediation techniques. Jay is our longest tenured employee having worked with us since 2005. Prior to joining SERVPRO Jay was a supervisor with a large janitorial firm that specialized in hospitals and medical facilities cleaning. Jay holds more than eight IICRC certifications and is experienced in managing large loss projects.
Tammy is our Fire and Contents Production Manager. She leads a team of highly skilled and dedicated fire and content production technicians who are all dedicated to providing our clients with the best possible service, in what in some cases are some of the most trying times in their lives. Tammy has been in the restoration industry since 2003. Her experience in structural and content cleaning for residential and large commercial losses are without peer. She has earned IICRC: Water, ASD, Fire and Odor Control certifications
Santi Guitierrez is our Production Manager. Santi has been with SERVPRO since 2010. Before that, she worked with another restoration company for several years. Santi is IICRC: Water, ASD and Fire certified. Additionally, she is an experienced and skilled estimator.
Santi Guitierrez is the Production Manager. Santi has been with SERVPRO since 2010. Before that, she worked with another restoration company for several years. Santi is IICRC: Water, ASD and Fire certified. Additionally, she is an experienced and skilled estimator.
Jose is our Production Manager, for Mold, Water and Demo. We think of Jose as our quarterback. Jose is responsible for assigning each of our teams to the job that they are best suited for, all while managing his own team. As PM he guarantees that the team that shows up on your doorstep for your job is the best team for that specific job.
Rhia is our Estimating Department Manager. Rhia manages our estimating and invoicing department. She and her staff are responsible for making sure that your bill is fair and accurate. Rhia is FEMA ICS certified in addition to IICRC: Water, Fire Smoke & Odor Control. Having hands on knowledge of production, especially fire cleanup has helped her produce consistently accurate invoices and estimates for all of our clients. Rhia and her team diligently work to guarantee all of our documentation and billing processes are compliant with the ever-changing rules and regulations established by the insurance industry as well as our franchise headquarters.
Carolina is our Estimator and Fire & Water Technician. Carolina joined our company in 2010 as a Fire and Smoke-cleaning technician. In 2013 she earned an IICRC WTR certification and joined our Water mitigation department as a lead technician, Carolina has participated in Storm Duty and on commercial large loss projects. Carolina has always excelled in the documentation, invoicing and software applications associated with the technical work she performed. In 2015 she transferred to our estimating and invoicing department. Carolina continues to lend support to our production during periods of heavy workloads, or on commercial large loss projects.
Jad is our Estimator. Jad has been with us for 2 years. In his 2 years with us he has mastered the estimating and invoicing demands of the mitigation industry. It is a priority to Jad that he gets your invoice right, the 1st time.
Robert (Rob) is our Warehouse and Fleet Manager. Robert provides oversight for our San Francisco Bay Area and Stockton facilities. He is experienced in IT, mechanical and equipment repair. Robert is multifaceted and is always available to lend a hand. In addition to maintaining our equipment, buildings and vehicle fleet, Robert other duties includes ordering and organizing all of our inventory and supplies. Robert plays an integral role in local large loss response and storm travel events.
Dwayne, is our Maintenance Assistant, he works with Robert to keep all of our equipment up and running. Dwayne is probably the nicest person you will ever meet, he is always smiling and in a great mood. He has been with SERVPRO for 4 years, he is a devoted Bay area sports fans, Go Warriors! Raiders and A's!
Jessica (Jess) is our Senior Marketing Representative, not only Jess responsible for "Telling our Story" to our current and perspective clients, but her background as a Project Manager uniquely positions her to offer insights and expertise to our clients that is without peer. She loves the helping people and has developed a personal relationship with many of the people that she has worked with as a Project Manager. She now brings that passion for helping people to our
Jonathan is the newest member of our Marketing team, as a Marketing Representative his primary responsibility is working with our Commercial Property owners and managers by being responsive to their needs on a consistent basis. Day or night, Jonathan is always there for his clients.
Javi is the jokester of the family, As a member of the Mold, Water and Demo team, Javi keeps things light in some of the more stressful situations that we deal with, But don't let his lightheartedness fool you, he is the consummate professional. In his two years with SERVPRO he has worked some of our most challenging jobs, he travels regularly with our large loss team, and there is not an environment that you can put him in where he won't excel.
Laura is the team leader of there Fire and Cleanup Team. She has been with SERVPRO for over 3 years. Tammy relies on Laura for help with training new team members. Laura knows all the ins and outs of Fire cleanup; she will not leave a job until it is done to the clients’ complete satisfaction. She is the consoment professional.
Tony is a member of the Water, Water and Demo Team. Tony has been apart of the SERVPRO family for 4 years and has proven himself to be an invaluable member of the water and mold remediation team with his hard work, dedication, and passion for each job that he takes on. Tony’s empathetic nature makes him a favorite with our clients
Fidencio is our Carpenter and Crew Chief. In 2009, Fidencio joined our company as a carpenter and water technician. Fidencio has earned IICRC certifications in WTR, Fire & Smoke and Odor Control, and is a quality finish carpenter well versed in a variety of disciplines including: electrical, drywall & texture matching, tile installation and woodworking.
Marty is a member of our Mold, Water and Demo team. Marty has been with SERVPRO for 2 years and we could not be happier with all that he brings to the table. Hard working, thoughtful and professional are just some of the words that clients use when referring to Marty. Rest assured when Marty shows up the job will get done right the 1st time.
Reyes is one of our most valued Mold, Water and Demo technicians. Day or night Reyes has a smile on his face and never says no. He is been apart go the SERVPRO family for 2 years and has proven himself to be an invaluable member of the team
Elex is another valued team member of our Mold, Water and Demo team. Alex has been with us for 2 years and it'd be tough to find a harder worker. Alex is smart, thoughtful and a professional.
Lupe is the newest member of the Fire and Cleanup team. She has been with us for 6 months and is a joy to work with. Lupe is a diligent worker who always has a ready smile for everyone.
Julio is a member of the Fire and Cleanup Team; he has been a part of the SERVPRO family for a year and is another valuable member of the team. Julio and his teammates are experts in restoring your smoke and water damaged valuables to like new.
Ono is the senior member of the Fire and Cleanup team, he has been with SEVPRO for 8 years and is Tammy's go to person when it comes to assuring that your valuables are secure while in our care.
Tiffany is our Accounting Admin, Marketing admin, Wrangler of all things SERVPRO. Tiffany is the glue that holds us all together (especially Roy). If you have a question Tiffany has an answer, if she doesn't she will find it for you.
Sabrina is another member of our admin team and one of our newest team members; hers is most likely the first voice you’ll hear when you call in to our Belmont/San Carlos and San Leandro offices. Sabrina always has a smile on her face and in her voice. She is a perfect fit to our eclectic family here at SERVPRO. But don’t let that smile and warm demeanor fool you, she is also a really good shot on the paintball field, so don’t turn your back on her, you might regret it!
Demaris is a member of our accounting department, specifically our collections coordinator. Demaris is very soft spoken and super nice, but if you get behind on your bill, she can be very “convincing” in helping you to understand why timely payments are beneficial to you. Not only is she great with numbers (degree in Accounting) but she can also mix a mean drink, in her spare time she is a bartender at one of our Bay area restaurants.