What our Customers say...
I called SERVPRO regarding treatment for mold throughout the home. I spoke with a lady by the name of Grecia. She was very professional and quick to respond to our needs. We met the very next morning so I could get a quote for the work to be done. The quote included the treatment for mold as well as an ozone treatment for the entire home and a carpet cleaning for one separate room. The technicians came out the day after Grecia gave me the quote and completed all the work within a day. The following day, Grecia met me at the house to air it out after the ozone treatment and check in with me. Everything looked fantastic and no longer had the smell of mold. Several days later, we noticed that there was some mold around the edges of the bathtub, which had been overlooked. I once again contacted Grecia and she immediately responded by having another technician return to the home the following morning to treat that area. Once it was completed, Grecia checked in with me to make sure it was thoroughly treated. I told her I really appreciated her customer service and professionalism regarding the entire project, especially with the callback I would highly recommend SERVPRO of San Leandro and Grecia for their superior work and service. In fact, I did recommend Grecia to a neighbor and friend and she used her as well.
"In my experience, they do the job right. It's almost always a stressful environment, as water, mold, sewage, and smoke damage tend to get a home or business owner more than a little upset. SERVPRO of San Leandro has helped me, my family, and a friend at times, and in every case, we have been more than satisfied with their response time, their professionalism, and their work."
SERVPRO is the greatest!! I had a kitchen fire (next time I want fried chicken, I'll drive to KFC) that almost burned my house down. The damage was limited to the kitchen but there was soot all over the house...walls & ceilings. Props to the Hayward Fire Dept. Station #7 for getting there in 2 minutes!
The 5 woman crew from SERVPRO worked 3 days and they cleaned everything....even things that were non fire damage dirty. They emptied my kitchen cabinets and cleaned them thoroughly. They packed all my dishes and stuff and kept them in storage until done. They were very courteous and professional and worked well beyond my expectations. I would give ten stars if I could.
One of the old trees in the yard was knocked down during a recent windy rain storm. It fell on the roof and caused some major damage. SERVPRO got a crew to us within a couple hours after I called and got moving! They cleaned up the parts of the roof that were in the yard and in the room they landed in. they picked up the fallen tree and got it prepped for removal, which they also handled! They were quick and very efficient. If the next storm causes damage, I am ready to call SERVPRO.
SERVPRO should be one of the first calls you make after a major storm rolls through. That last one tore some roof shingles off the house, and being an older home, water was leaking in several areas, including the garage. SERVPRO arrived quickly and began gathering and removing the debris from the trees and what hand come off the roof. The team also began removing the water from the rain leaking in. They did their job quickly and prevented major water damage to the walls and likely mold growth. I highly recommend them when these storms come through the area.
Thank you to the Technicians and Specialists at SERVPRO who helped make a terrible situation better. A faulty electrical wire in a small house on our property caused a fire and burned it to the ground. Fortunately SERVPRO began the clean up quickly and gathered up all the charred material and hauled it away within a little more than a day. They also collected the water from the fire hoses and really got the place back in order. I had heard of SERVPRO for a long time and was very happy with their skill and promptness.
SERVPRO really came through for us in a big way! I manage the facilities at a large, regional car dealership that was broken into over a weekend, late at night. The alarm went off and I arrived shortly after the Police to find a large glass door and several glass window panels shattered with glass shards and sharp pieces scattered all over the front steps, entrance ramp, and showroom. This was a bad scene and not only unsafe for customers and employees but it was important to get cleaned up and boarded up very quickly. Even while the Insurance and Police were still there, SERVPRO responded immediately and their crew was hard at work with vacuums and brooms within minutes! Then they put up the secure wood sheets to provide the security we needed until everything was rebuilt. Quick to arrive, skilled, and professional.
I own a small business and I work with a lot of customers at the location. I have a small kitchen and restroom in the back and I keep it very neat and clean so customers can use them. A neighboring business next door had an old refrigerator that leaked through the wall into my place. Water was there a few months and a ton of mold was growing and I didn’t see it until it was too late. I needed to get rid of it quickly. I called SERVPRO and they jumped on it! Alex and his guys threw on the masks and gloves and started to get rid of the mold immediately! And safely and correctly, Alex explained. I was very pleased with their work and surprised it was done so quickly. Thanks Alex and Thanks SERVPRO!
I’m really happy with SERVPRO’s work and attention to detail. I moved into a new home (for me) and the cigarette smell from the old owners just would not go away. I called SERVPRO and Fidencio and the guys arrived that afternoon and got to work. Real experts, for sure! The carpets, the walls, the cabinets! When they were done it was like no smoker had ever been in the house! Just like new! Nice work SERVPRO!
We had a terrible flood in our office building. Three floors were affected and the walls, floors, ceilings, and workstations all needed to be dried and repaired. Jose was very understanding and explained that he and his crew would do all they can to get us online and back in business ASAP. He made us feel that we were SERVPRO’s only clients and that got us feeling much better. The Techs were efficient, professional and compassionate. This made all the difference. I would recommend SERVPRO to other colleagues and friends. They really know what they’re doing!
I'm happy there is no more mold odor in my RV thanks to SERVPRO.
Thanks SERVPRO. You crew did an amazing job and had everything done in less time than they promised.
I'm impressed by the work your company performed in restoring my grandmother's soot covered oil painting. The artwork is a family treasure. Our family appreciates the compassion displayed by Mr.Barry and the work he and his team performed.
The sump pump at my shop failed. SERVPRO did a good job of getting the water out of my storage room.
The SERVPRO of San Leandro emergency cleanup people saved my business. I was in total shock when I saw the amount of damage from a very small fire in my warehouse.The smoke went everywhere. The smell and mess was horrible. A week later no one could tell we had a fire. Manny and Jose made sure I could keep my company operating. It was a miracle. Thank you SERVPRO.
To whom it may concern: I seldom give top scores, the SERVPRO team earned all tens. I don't ever want to have a flooded home again, but I would certainly call SERVPRO again.
Excellent service. We are pleased. Alex was outstanding.
Tammy and her cleaning team were outstanding. They even helped me rearrange the office furniture better than it was before. She and her crew showed up on time, worked hard and met my deadlines. All the work was performed over the weekend and I was ready to work on Monday without an interruption to my schedule. Thank you, thank you, thank you.
Ray is exceptionally outstanding. Entire crew... punctual, prompt, professional.
I wish all companies were this efficient. Kathy.
My name is Vlad and I've recently had some work done on my unit via my property management company (name withheld). I just wanted to let you know that Tiffany did an amazing job and I got taken care of throughout the entire process. It is obvious she has a genuine passion for helping people and because of that I will recommend SERVPRO to other.
I am so pleased with the work that you did on my son's apartment in San Leandro. He was going to have to move back in with us due to the smoke damage. Your SERVPRO team came in, found the source of the problem, and rather than a temporary solution, you removed the smoke damage permanently! Thanks again.
After mold ruined my garage, the SERVPRO of San Leandro experts in mold remediation came over and gave me a great estimate. They actually completed the work in my Oakland home under the estimated costs. What a job!
True flood damage experts. The SERVPRO team knows its business. They have a great group of guys that work for them and provide excellent service.
"We have a five-year-old child, and the technicians informed us about the best options for our living accommodations during water damage cleanup. We were able to be off site, and that allowed us to be able to return more quickly. The crew was always on time, and they cleaned up after their work."
"They were famous, I wish all companies were this efficient."
"Great service with detail step-by-step procedures and great communication."
Our Home, after a hot water line in an upstairs bathroom left hot water flowing throughout the house for 72+ hours, was an unimaginable disaster. Our house was close to a 90% loss. But the road ahead was made smoother by the professional handling of William Wheeler and his team. We cannot be more impressed. Thank you to William Wheeler and the SERVPRO team for the incredible patience, concern, and hard work to allow us to know that ”It’s Going to Be Alright.”
Thanks for helping us get our lives back to normal after a fire damaged more than ¾ of our family home. We were truly devastated, so I really appreciate the empathy and kindness of your talented crew members.
Easy to work, knowledgeable, highly competent, and took amazing care of my flood damaged lake home. I really don’t want to find myself in this situation again, but at least I know exactly who to call if I do.
I can’t say enough good things about the outstanding work this company did remediating mold from my mother’s home. I can definitely sleep better at night knowing that she is not breathing mold in.
Thank you so much. Your technicians were wonderful and walked me through the entire water damage restoration process. I’d recommend them to anyone who finds themselves in this situation.
Real professionals who went out of their way to thoroughly explain the fire damage restoration process to me. More importantly, they did exceptional work! Just a few months after the fire, my home looks great.
I had to take a minute and thank every member of your team, starting with the person who answered my hysterical phone call after I came home and found six inches of standing water throughout my home. This is really a professional team full of courteous experts who made the repair process much easier to deal with.
Thorough assessment and explanation of the mold problem my rental property was dealing with. Thank you for scheduling the remediation for a time that was convenient for me, as well as my tenants.
I had no idea that there was a leak in my bathroom until the water damage was so bad that the floor almost fell in. I appreciate you being so accommodating when I called after hours. Most of all, I appreciate how quickly and efficiently your team made the necessary repairs.