What our Customers say...

Why SERVPRO Testimonials

I called SERVPRO regarding treatment for mold throughout the home.  I spoke with a lady by the name of Grecia.  She was very professional and quick to respond to our needs.  We met the very next morning so I could get a quote for the work to be done.  The quote included the treatment for mold as well as an ozone treatment for the entire home and a carpet cleaning for one separate room.  The technicians came out the day after Grecia gave me the quote and completed all the work within a day. The following day, Grecia met me at the house to air it out after the ozone treatment and check in with me.  Everything looked fantastic and no longer had the smell of mold.   Several days later, we noticed that there was some mold around the edges of the bathtub, which had been overlooked.  I once again contacted Grecia and she immediately responded by having another technician return to the home the following morning to treat that area.  Once it was completed, Grecia checked in with me to make sure it was thoroughly treated.  I told her I really appreciated her customer service and professionalism regarding the entire project, especially with the callback  I would highly recommend SERVPRO of San Leandro and Grecia for their superior work and service.  In fact, I did recommend Grecia to a neighbor and friend and she used her as well.

"In my experience, they do the job right. It's almost always a stressful environment, as water, mold, sewage, and  smoke damage tend to get a home or business owner more than a little upset. SERVPRO of San Leandro has helped me, my family, and a friend at times, and in every case, we have been more than satisfied with their response time, their professionalism, and their work."

SERVPRO is the greatest!! I had a kitchen fire (next time I want fried chicken, I'll drive to KFC) that almost burned my house down. The damage was limited to the kitchen but there was soot all over the house...walls & ceilings. Props to the Hayward Fire Dept. Station #7 for getting there in 2 minutes! 
The 5 woman crew from SERVPRO worked 3 days and they cleaned everything....even things that were non fire damage dirty. They emptied my kitchen cabinets and cleaned them thoroughly. They packed all my dishes and stuff and kept them in storage until done. They were very courteous and professional and worked well beyond my expectations. I would give ten stars if I could.

We had a terrible flood in our office building. Three floors were affected and the walls, floors, ceilings, and workstations all needed to be dried and repaired. Jose was very understanding and explained that he and his crew would do all they can to get us online and back in business ASAP. He made us feel that we were SERVPRO’s only clients and that got us feeling much better. The Techs were efficient, professional and compassionate. This made all the difference. I would recommend SERVPRO to other colleagues and friends. They really know what they’re doing!

Excellent service. We are pleased. Alex was outstanding. 

Thorough assessment and explanation of the mold problem my rental property was dealing with. Thank you for scheduling the remediation for a time that was convenient for me, as well as my tenants.